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Advice

Getting your system ready for winter

What to check in September so you do not have to call us in January — and what to do if it fails anyway.

What you can do yourself

The filter

Start winter with a clean filter. Five minutes, and it is the most common cause of avoidable service calls.

Carbon monoxide detectors

If you have any combustion appliance — gas furnace, gas water heater, fireplace — you need a working CO detector on every occupied floor.

Press the test button. Change the batteries. Check the manufacture date: these detectors last 7 to 10 years, and an expired one gives a false sense of safety.

The outdoor unit

If you have a heat pump, it works all winter:

  • Clear away accumulated leaves, branches and debris.
  • Make sure nothing blocks airflow at the sides or above.
  • Check it is not sitting under a roofline that dumps snow in slabs.
  • After a snowfall, clear the snow around the unit — never striking the fins.

Do not cover it. It needs to breathe.

The thermostat

Test the heat before you need it. Raise the setpoint a few degrees and confirm the equipment starts and the supply air warms up. Replace the batteries if it uses them.

The registers

Clear return air grilles and supply registers. A piece of furniture moved over the summer can have become an obstruction.

A quick listen

Run the system for a few minutes and listen. A grinding noise, a repeated click, a whistle or a bang at start-up are all signals. Healthy equipment makes a steady, unsurprising sound.

What needs a technician

The annual service: combustion analysis, heat exchanger inspection, carbon monoxide testing, refrigerant pressures, amp draws, coil cleaning, electrical connections and the condensate drain.

Book it in September. In October everyone calls at once.

If it fails anyway

  1. Check the breaker — at the panel, and also the switch near the furnace, which looks like a light switch.
  2. Check the thermostat — heating mode, setpoint above room temperature, fresh batteries.
  3. Check the filter — a completely blocked filter trips the high-limit safety.

If all of that checks out, call 514 626-3913. Our emergency service runs 24 hours a day.

In deep cold, protect the plumbing while you wait: run a thin trickle of cold water at the farthest tap and open cabinet doors under sinks on exterior walls. A frozen pipe turns a heating failure into water damage.

Back to advice

Frequently asked questions

When should annual maintenance be done?

Ideally from late summer into early autumn, before the first cold snap. Schedules fill fast in October, and equipment checked in September does not fail on the first −15 °C night.

Should I cover the outdoor unit of a heat pump in winter?

No — definitely not. A heat pump runs year-round and needs free airflow around the outdoor unit. Covering it hurts its operation. An air conditioner does not run in winter, but even then a full cover traps moisture. Clear the snow instead.

Let’s talk about your project

One of our advisors comes to your home, measures what needs measuring and walks you through your options — free, and with no pressure.

Monday to Friday · 8:30 a.m.–12 p.m. and 1 p.m.–5 p.m. Outside business hours, our 24-hour emergency service is reachable at the same number.