Repair and emergency

If you have no heat right now

Call 514 626-3913.

Our emergency service runs through the winter months and is reserved for customers holding a maintenance contract. If that is you, call and we will get to you. If it is not, call anyway during office hours — we will book you in as fast as we can, and we will tell you honestly when that is likely to be.

While you wait, three checks are worth doing and resolve a fair share of calls:

1. The breaker. Check the electrical panel, and also the switch near the furnace — it looks like a light switch and gets flipped by accident all the time.
2. The thermostat. Heating mode selected, setpoint above room temperature, and fresh batteries if the model uses them.
3. The filter. A completely blocked filter can trip the high-limit safety and shut the unit down.

If all of that checks out, it needs a technician. Do not open up the equipment yourself.

In deep cold, protect the plumbing

If the heat is off and it is very cold outside, run a thin trickle of cold water at the farthest tap and open the cabinet doors under sinks on exterior walls. A frozen pipe turns a heating failure into water damage.

Why emergency service is tied to a maintenance contract

It is a fair question, and the answer is about being able to keep the promise.

A winter callout has to come from somewhere. Offering it to everyone means promising something nobody can reliably deliver on the coldest night of the year, when every phone line in the trade is ringing at once. Reserving it for customers on a maintenance contract means the people who hold one actually get a technician.

It also means we already know your system. We installed or serviced it, we have the records, and the technician arrives knowing what they are walking into.

Repair or replace: where we stand

We have no interest in selling you equipment you do not need, nor in repairing something that will fail again in six weeks.

The reasoning we apply:

• Under 10 years, minor part: repair it, no hesitation.
• Over 15 years, major part — compressor, heat exchanger, blower motor: replacement is nearly always the better call, especially given how much efficiency has improved in fifteen years.
• In between: it depends on the unit’s history. A second major failure inside two years tells you what is coming.

We give you the repair price, the replacement price, and what we would do in your position.

A word about heat waves

In a heat wave, everybody calls on the same day. That is the reality of the trade and we will not pretend otherwise.

It is also the strongest argument for preventive maintenance — equipment checked in spring does not fail on the first 33 °C afternoon.